Terms & Conditions
General
Cancellation - Customers can cancel at any time, but please give us 24 hours notice if possible. If you've paid for a service that hasn't been carried out, we'll give you a full refund on the next working day.
If there is no parking on site, the customer MUST arrange for/pay parking tickets.
Water and Electricity are two essential ingredients for us to do our jobs. It is the Customer's responsibility to ensure they are available when our staff arrive on site.
Our prices are clear and concise, with no hidden charges.
Jobs agreed to be done after business hours (Commercial ONLY) will be charged an additional $120 fee.
Cleaning Attention - If we discover that a booked job requires extra effort or time than usual, we will reassess the price and notify Customer before starting the job to make certain both parties are in agreement before we begin.
Health & Safety (H&S) - We always give priority to the health and safety of our employees on customer property while performing services. It is our RESPONSIBILITY to inform our Customers immediately of any hazards or risks that may be harmful. Information about these hazards will be added to our H&S register.
Access to The Property - During the booking process, the customer must provide site access such as a key, alarm code, or PIN code. We prefer that the property is vacant when our team arrives. In addition, if there are any IMPORTANT concerns that we need to know about, it is the RESPONSIBILITY of the customer to pass on the information when making a booking.
Any job-related trash we generate will be disposed of in the bins located on the property at the end of the job. Customer MUST inform us when making a booking if they want rubbish removed from their property, and a fee will be charged.
We are a pets friendly company however it is recommended that pets be isolated until the work has been completed for the safety of our staff and pets.
Bookings may be rescheduled due to our staff's illness, emergency situations or Covid-19 etc. In such a case, we will notify the Customer as soon as possible and apologize for the inconvenience.
Payments
Customers can make the payment via Bank transfer. We will send you our Bank details with the invoice.
Payment can be simply arranged either before or after your scheduled service with us.
All the invoices are due upon receipt.
Windows/ Mirrors Cleaning
- Customers are required to remove any items around windows and mirrors that will interfere with our staff's work.
- Customers MUST remove any attachments, such as paintings and hangings, from the required space.
Carpets/ Floors Cleaning
Furniture Move - Customer must clear the area of the job by moving furniture prior to our team arriving on site. Furniture can be moved at an extra cost, but the customer must declare this at the time of booking.
Carpet Stains - In some rare cases, stain treatment can fail due to the age of the stain, the type of material, etc. Should this happen, payments will not be refunded.
Customers who request extra clean which is not included in the agreed services will have two options:
If our team does not have time to do it, then we must reschedule for the next nearest available day, and extra payment can be made before or after the service.
In the case that our team is able to do it at the same time, Customer MUST pay the additional agreed fees after the services done.
Carpet Drying Time - It usually takes 3-5 hours for carpets to completely dry. However, depending on the weather the drying time may differ. Customer can request a carpet dryer machine from us with an extra charge in such a situation.
Upholstery Cleaning
- Couches/ Sofas/ Lounges Cleaning - Customer MUST check for hidden rubbish under the seats and must clear up prior to our team arriving.
Property Wash/ Water Blasting
- Prior to water blasting driveways, customers MUST move their vehicles or any other items to clear the site.
- For exterior house washing services, such as washing windows, walls, etc., the Customer must ensure all windows and doors are closed to prevent water from leaking inside. In any case, if our staff does not have access to the house, we are not responsible for these leaks.
EOT, Move In/ Out or Builders Cleaning
When booking a job, the customer must ensure that there won't be any contractors working parallel with our staff, so that we can complete the task without disruption and avoid any hazards. If this is not possible, we are still here to help, so please let us know in advance so we can plan how to get the job done.
NortonBridge. Cleaning Services in Wellington do not take any responsibility for any tools, items or valuables left inside the Property by another contractor.
Office Workstations Sanitation
- Customer must clear all desks before the job begins, so our staff can work efficiently.
Get in touch with NortonBridge. Cleaning Services in Wellington today to find out more...
Reach out to us
Leave your message and we'll get back to you shortly.